Careers

Do you have a passion for fine jewelry? Are you driven to give excellent customer service? Do you have the desire to work for a company you believe in? If so, we have a job for you!

About our Company: Bailey’s Fine Jewelry is an upscale guild jewelry store headquartered in Raleigh, NC. Bailey’s has been family owned and operated for over 74 years, is a member of the Continental Buying Group, has 5 locations, and is a member of the prestigious AGS.

How YOU fit in: We are searching for an Assistant Manager to complete our Flagship Village District Leadership Team. You must have at least 5-7 years of retail (preferably jewelry) management experience and a proven track record of leading a successful team. You will be assisting in overseeing the daily sales and operations of our luxury jewelry experience.

A Day in Your Life as an Assistant Manager:

• Responsibilities include, but are not limited to:
• Department management
• Assigning specific duty requirements
• Maintaining client books
• Tracking KPIs
• Managing store level inventory control
• Providing first response to difficult interactions
• Troubleshooting and problem-solving with the ability to stay calm under pressure
• Continuous improvement
• Upholding company core values, policies, procedures, and store initiatives. Holding your team accountable to the same high standards that you set.
• Ability to lead, motivate and work successfully with different personalities
• Consistent training
• Helping launch new initiatives
• Maintaining consistency to existing initiatives
• Maintaining a consistently high level of customer service through training and development
• Outstanding communication, organization and very detail oriented
• Scheduling and payroll
• Preparing, executing for events, and providing appropriate staffing
• Recruiting for all departments within the store
• Onboarding new hires

If this sounds like you, please contact audrey.humphreys@baileybox.com

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

This person needs to be very social, somewhat organized, and high energy. They will be on their feet all day being the “grand host ” of the store.

They will greet customers promptly and direct them to the next available sales associate. Over time they will learn the strengths of the sales team and know who is best to help with the customer’s needs. They will offer drinks, cookies, etc. This person must be the “calm” when the store gets extremely busy and help “control” the chaos by letting customers know they have been recognized and they will have a sales associate to them as soon someone is available. This person is a “floor manager” per se. (To be clear, this is not a management position.)

This person also is the eyes and ears of the store. If they overhear someone unhappy, they will do what they can to make them happy or let a manager know so they can step in. They should have a relationship with other restaurants, and coffee shops in Cameron Village and have coupons to offer customers for “while you wait” repairs or customers who had to wait a while to be helped on a busy day. They will also be in charge of stocking and re-stocking the bar and refreshment lounge, and Kids playroom. When not busy, this person will also Windex the doors and showcases and make sure the outside is tidy. Overall, this person is responsible for ensuring every customer has a great experience in our store. A “Disney” like experience that will set Bailey’s apart from any other store in town, not just other jewelry stores. We want to create a legacy of truly outstanding and unique service. This person will play a vital role in achieving this goal.

Are you looking for a seasonal job where you can have fun and meet people at the same time?

This holiday season, Bailey’s Fine Jewelry is looking for seasonal sales support staff and gift wrappers. If you are energetic, upbeat, and love working in a fast-paced environment, this job is for you!

Must be willing to learn our Point-of-Sales system and have weekend availability. We are looking to fill multiple positions at all of our locations in Raleigh, Cary, Greenville, and Rocky Mount.

Sales Support Specialist

Do you want to be a part a winning team with the right heart? Surround yourself with A players, and people who are successful? If so, you are looking in the right place. Bailey’s is in the top 1% of jewelers in the country. Bailey’s Fine Jewelry’s employees are what make Bailey’s so special and successful. They are among the most accredited professionals in the jewelry industry. Including graduate gemologists, master bench jewelers and watch makers, Gemological Institute of America accreditation, as well as American Gem Society accreditation, Bailey’s staff is educated and prepared to handle every jewelry need. Bailey’s employees have the right heart, the right attitude and a love for what we do. We also stay very involved in the community and participate in a great deal of philanthropy.

The role of our Sales Support Specialist plays a key part in the success of the Bailey’s business. They are the key to our mission of providing the best customer service experience in the country. We strive to do our jobs with excellence. You ensure we are giving legendary service and support the sales and repair and design team to ensure we are staying planned and organized with everyone’s eyes focused on the goals. Our stores are a fast paced environment, and we have the largest and most beautiful jewelry and gift selection in the country. We provide great tools for coaching and training; all you have to do is show up with the right heart and be teachable!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key responsibilities include but are not limited to:

• Delivering legendary customer service
• Executing operational responsibilities on a consistent basis
• Maintain store luxury appearance
• Maintain company clienteling standards for instore events
• Assist in executing in store events
• Execute daily reconciliation of POS system
• Consistently delivery customer service standards
• Assist in inventory controls
• Oversee transferring and receiving of merchandise
• Process and receive special orders, layaways, and all POS transactions

Desired Skills:

• Professional appearance
• Outstanding customer service skills
• Possess basic math skills to conduct transactions; ability to handle cash and to maintain and balance a cash drawer.
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Open Availability

We are hiring for both part-time and full time-positions.

Are you looking for a seasonal job where you can have fun and meet people at the same time?

This holiday season, Bailey’s Fine Jewelry is looking for seasonal sales support staff and gift wrappers. If you are energetic, upbeat, and love working in a fast-paced environment, this job is for you!

Must be willing to learn our Point-of-Sales system and have weekend availability. We are looking to fill multiple positions at all of our locations in Raleigh, Cary, Greenville, and Rocky Mount.

The role of the Store Operations Manager plays a key part in the success of the Bailey’s business. This role encompasses leading and developing your team to first and foremost our company core values. We strive to do our jobs with EXCELLENCE. Leading a Bailey’s store, you ensure we are giving legendary service, oversee all operations of the store, support your General Manager and sales staff. With everyone’s eyes focused on the goals. You are responsible for holding the team to company core values, policies and procedures, and support the sales team to elevate operational functions. Your communication is key to the success of your team. As the Sales Support Manager, your role is to effectively plan, delegate, coordinate, staff, organizing and decision making to achieve excellence in operations and legendary service for your location.

Overall Responsibilities:

• Assist General Manager (GM)
• Assist GM to hire, train, engage and develop team
• Ensure Manager checklist is done with excellence based on GM delegation
• Hire, train and develop sales support team
• Daily 10’s
• Ensure a clean and organized store
• Create and maintain an atmosphere of sales professionals and legendary customer service
• Execute all company initiatives with excellence
• Hold team accountable to company core values, policies and procedures
• Ensure we exceed patron’s expectations
• Utilize and develop store-specific operations calendar
• Oversee transfer system in store
• Oversee seasonal and support staff
• Develop staff to maximize potential
• Monitor staff performance
• Delegate work duties to staff to attain objectives
• Evaluate current business processes and systems
• Execute all monthly reporting and tracking
• Maintain an appropriate level of store supplies
• Oversee out repairs
• Partners with Merchandising and Marketing for instore events
• Meets Company Deadlines

Core Competencies

• Core Values
• Patron Experience
• Communicates Effectively
• Drives Engagement
• Building Collaborative Relationships
• Coaches and Develops
• Flexible and Adaptable
• Manages Executions
• Provides Clear & Strategic Direction
• Drives Results

Are you looking for a seasonal job where you can have fun and meet people at the same time?

This holiday season, Bailey’s Fine Jewelry is looking for seasonal sales support staff and gift wrappers. If you are energetic, upbeat, and love working in a fast-paced environment, this job is for you!

Must be willing to learn our Point-of-Sales system and have weekend availability.

We are looking to fill multiple positions at all of our locations in Raleigh, Cary, Greenville, and Rocky Mount.

Do you want to be a part a winning team with the right heart? Surround yourself with A players, and people who are successful? If so, you are looking in the right place. Bailey’s is in the top 1% of jewelers in the country. Bailey’s Fine Jewelry’s employees are what make Bailey’s so special and successful. They are among the most accredited professionals in the jewelry industry. Including graduate gemologists, master bench jewelers and watch makers, Gemological Institute of America accreditation, as well as American Gem Society accreditation, Bailey’s staff is educated and prepared to handle every jewelry need. Bailey’s employees have the right heart, the right attitude and a love for what we do. We also stay very involved in the community and participate in a great deal of philanthropy.

The role of our Sales Support Specialist plays a key part in the success of the Bailey’s business. They are the key to our mission of providing the best customer service experience in the country. We strive to do our jobs with excellence. You ensure we are giving legendary service and support the sales and repair and design team to ensure we are staying planned and organized with everyone’s eyes focused on the goals. Our stores are a fast paced environment, and we have the largest and most beautiful jewelry and gift selection in the country. We provide great tools for coaching and training; all you have to do is show up with the right heart and be teachable!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key responsibilities include but are not limited to:

• Delivering legendary customer service
• Executing operational responsibilities on a consistent basis
• Maintain store luxury appearance
• Maintain company clienteling standards for in-store events
• Assist in executing in-store events
• Execute daily reconciliation of POS system
• Consistently delivery customer service standards
• Assist in inventory controls
• Oversee transferring and receiving of merchandise
• Process and receive special orders, layaways, and all POS transactions

Desired Skills:

• Professional appearance
• Outstanding customer service skills
• Possess basic math skills to conduct transactions; the ability to handle cash and to maintain and balance a cash drawer.
• Exceptional clientele, customer relationship-building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Open Availability

We are hiring for both part-time and full time-positions.

Client Coordinator

Bailey’s Fine Jewelry is looking for a professional who is a self-starter with customer service experience to be part of the team at our Greenville, NC, location. If you have a proven track record of giving extraordinary customer service, consistently meeting deadlines, and delivering excellent operational skills, then we want to hear from you! This position will allow you to connect with people, work with a passionate and high-performing team, and continually grow your skills in a fast-paced environment.

Our company operates within a set of Core Values that we use to guide and maintain our reputation as a responsible employer. All of our employees are asked to uphold our core values and are offered opportunities to show those core values in action through opportunities for networking, philanthropy, and community involvement.

We maintain a consistently high level of customer service within our stores by seeking daily to develop knowledge and skills regarding products and services. Our mission statement is to provide the best customer service in the country. In particular, we are looking for someone with the right heart to lead by example, have the right attitude, and a passion for delivering an outstanding customer service experience.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Are you looking for a seasonal job where you can have fun and meet people at the same time?

This holiday season, Bailey’s Fine Jewelry is looking for seasonal sales support staff and gift wrappers. If you are energetic, upbeat, and love working in a fast-paced environment, this job is for you!

Must be willing to learn our Point-of-Sales system and have weekend availability. We are looking to fill multiple positions at all of our locations in Raleigh, Cary, Greenville, and Rocky Mount.