Careers

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Are you excited to help uphold a legacy that just celebrated its 75th year? Bailey’s Fine Jewelry is that legacy. It is a family owned and operated upscale guild jewelry store that opened its first location in 1948. Bailey’s is a member of the Continental Buying Group and American Gem Society that operates 5 physical locations in NC, a website, and a by appointment only location in LA.

What is your role at Bailey’s?

We are in search of an Assistant Manager to join our Crabtree Leadership Team.

Consider these questions:

• Are you someone with 5-7 years of retail management experience and a proven track record of leading a successful team?
• Are you very detail oriented and have outstanding organizational skills?
• Do you have excellent communication and problem-solving skills with the ability to stay calm under pressure?
• Are you able to lead, motivate, and work with many different personalities?

If you answered Yes to the above questions, please read on to find out more!

As the assistant manager, you will assist in overseeing the daily sales and operations of our luxury jewelry experience and a seasoned team of 10-15 people. You will be responsible for preserving Bailey’s legacy by upholding company core values, policies, procedures, and store initiatives. You will hold others accountable to the standard you set. Through your training, development, and accountability the store will maintain a consistently high level of customer service. We are looking for someone with a can-do attitude who has the right heart and a love for what they do.

Key responsibilities include but are not limited to:

• Providing great Leadership through managing day to day operations
• Managing Schedule and payroll
• Preparing and executing in-store events and providing appropriate staffing
• Recruiting for all departments within the store
• Overseeing staff requirements such as and not limited to:
• Department management
• Assigning specific duty requirements
• Maintaining client books
• Tracking key performance indicators
• Managing store level inventory controls
• Providing first response to difficult team members and/or customer interactions
• Troubleshooting customer service issues
• Working continuously to improve operations and procedures at the store level.
• Involved with managing sales performance of associates and meeting store goals.
• Developing and coaching team through continual training
• Maintaining a clean store environment
• Maintaining personal sales goal

Desired qualifications: Jewelry experience

Bailey’s Fine Jewelry is looking for a professional who is a self-starter with customer service experience to be part of the team at our Greenville, NC location. If you have a proven track record of giving extraordinary customer service, consistently meeting deadlines, and delivering excellent operational skills, then we want to hear from you! This position will allow you to connect with people, work with a passionate and high-performing team, and continually grow your skills in a fast-paced environment.

Our company operates within a set of Core Values that we use to guide and maintain our reputation as a responsible employer. All of our employees are asked to uphold our core values, and are offered opportunities to show those core values in action through opportunities for networking, philanthropy, and community involvement.

We maintain a consistently high level of customer service within our stores by seeking daily to develop knowledge and skills with regard to products and services. Our mission statement is to provide the best customer service in the country. In particular, we are looking for someone with the right heart to lead by example, have the right attitude, and a passion for delivering an outstanding customer service experience.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Bailey’s Fine Jewelry is an upscale guild jewelry store in Greenville, NC. Family owned and operated for over 72 years, member of the Continental Buying Group, and AGS (American Gem Society) with four locations. We are in search of a Jewelry Sales Professional to join our Greenville team. We are looking for someone preferably with luxury or jewelry experience. Must have proven track record of meeting sales goals, successful clienteling, and maintaining consistent performance. Responsible for upholding company core values, policies & procedures and store initiatives. Maintain a consistent high level of customer service within the store through role modeling, seek daily to develop their knowledge and skill with regards to product and services. In particular, we are looking for someone with the right heart, to lead by example, have the right attitude, and a passion for delivering an outstanding customer experience.

Key responsibilities include but are not limited to:

• Deliver individual sales goals by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and exciting in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
• Clientele Development
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience
• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up-to-date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication
• Department Management

Desired Skills:

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Outstanding communication and organization skills
• Attention to details and able to ensure a consistent, quality store experience
• Professional attitude and appearance
• Sales driven, highly motivated, and willingness to learn
• Open availability
• Can do attitude

Do you want to be a part a winning team with the right heart? Surround yourself with A players, and people who are successful? If so, you are looking in the right place. Bailey’s is in the top 1% of jewelers in the country. Bailey’s Fine Jewelry’s employees are what make Bailey’s so special and successful. They are among the most accredited professionals in the jewelry industry. Including graduate gemologists, master bench jewelers and watch makers, Gemological Institute of America accreditation, as well as American Gem Society accreditation, Bailey’s staff is educated and prepared to handle every jewelry need. Bailey’s employees have the right heart, the right attitude and a love for what we do. We also stay very involved in the community and participate in a great deal of philanthropy.

The role of our Sales Support Specialist plays a key part in the success of the Bailey’s business. They are the key to our mission of providing the best customer service experience in the country. We strive to do our jobs with excellence. You ensure we are giving legendary service and support the sales and repair and design team to ensure we are staying planned and organized with everyone’s eyes focused on the goals. Our stores are a fast paced environment, and we have the largest and most beautiful jewelry and gift selection in the country. We provide great tools for coaching and training; all you have to do is show up with the right heart and be teachable!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key responsibilities include but are not limited to:

• Delivering legendary customer service
• Executing operational responsibilities on a consistent basis
• Maintain store luxury appearance
• Maintain company clienteling standards for in-store events
• Assist in executing in-store events
• Execute daily reconciliation of POS system
• Consistently delivery customer service standards
• Assist in inventory controls
• Oversee transferring and receiving of merchandise
• Process and receive special orders, layaways, and all POS transactions

Desired Skills:

• Professional appearance
• Outstanding customer service skills
• Possess basic math skills to conduct transactions; the ability to handle cash and to maintain and balance a cash drawer.
• Exceptional clientele, customer relationship-building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Open Availability

We are hiring for both part-time and full time-positions.